How to File a Complaint for an Incorrect Transaction and Request a Refund via NPCI

Step-by-Step Guide: Resolving Incorrect Transaction with NPCI

Step 1: Visit the NPCI Official Website.
Step 2: Locate the Customer Support or Contact Us Section on the website.
Step 3: Navigate to the Complaints Portal within the customer support section.
Step 4: Fill in the Complaint Form with the following information:
- Your personal information: Name, contact number, and email address.
- Transaction details: Include the transaction ID, date, and the amount involved.
- Describe the issue: Clearly explain the problem you encountered and state that you are requesting a refund due to the incorrect transaction.
Step 5: Attach Supporting Documents (if applicable) such as transaction receipts, screenshots, or communication with the recipient.
Step 6: Submit the Complaint. You should receive a reference number or confirmation of your complaint. Keep this reference number for future reference and tracking.
Step 7: Follow Up. Wait for a response from NPCI regarding your complaint. Be patient and responsive during this stage.
Step 8: Keep Records. Maintain records of all communications with NPCI, including reference numbers, dates, and details of discussions.
Step 9: Escalate if Necessary. If your issue remains unresolved, consider escalating your complaint to higher authorities or regulatory bodies.

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